Our online store uses 128 bit SSL to transfer customer details to our secure server. Credit card details are encypted using a 448 bit asymmetric key. In addition the section of our site where you enter your address and credit card details (hosted on orders3.shopfitter.com) holds a digital certificate from Thawte that is compatible with Netscape and Microsoft browsers. When you click "Make Payment" in the CHECKOUT section you are transferred to a secure server, indicated by the padlock in the bottom right of your browser. On this page where you enter your billing and delivery address details you can click the Thawte security seal to receive information on the security certificate held for that secure server.
When you enter your details on the order form, your browser will automatically inform you that encryption is being used. Furthermore, all data stored on our secure order server is protected by a firewall. All credit card details are kept encrypted at all times and only used when processing the order.
Shoppers are also protected from fraudulent use of their cards in a "card not present" environment, by their card issuers. The card issuers provide the right for shoppers to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.
All sales within the UK are subject to VAT where it is applicable (Typically foodstuffs on our site are not VAT applicable, while hardware and accessories are subject to VAT at the prevailing rate (17.5%)
Where items are out of stock/temporarily unavailable then the bulk of the order placed will be dispatched. It is upto the customer to re-order out of stock items.
We reserve the right to reject any order we receive. Should this occur any money which has been received would be refunded.
Normal Rainbow Sugarcraft Terms and Conditions of Trading apply. For more information view our Terms on this site.