Rainbow Sugarcraft supply the United Kingdom, Europe, America, Canada and most other countries. However, where you live will affect how quickly you receive your goods and how much it may cost. To make our shipping policy clearer we have various areas listed on the Shopping CART, which should apply the correct shipping charge for the weight and cost of your purchases.
DELIVERY
We endeavour to despatch stock items within 48 hours of ordering (except on weekends and bank holidays.) Delivery of products ordered which are not in stock will normally be made within seven working days within the U.K. Engraved items may take14 days from date of order for U.K. delivery. It is always helpful to know when items are required by. This information can be included in the Further Details section at checkout. If we are unable to fulfil your requirements in time we will either phone or email you to advise.
UK
UK shipping covers all of the UK Mainland. The CART will automatically calculate the cost of shipping. However we ship your goods, someone should be available to sign for receipt of the goods at the delivery address between 9am and 5pm. Work address should be used for delivery if in doubt.
EUROPE and Parcelforce Standard
EUROPE shipping covers Europe. The CART will automatically calculate the cost of shipping. However, the CART does not always correctly calculate the shipping costs of some large or heavy items to destinations outside the U.K. When this happens we will email you and advise you of the correct shipping costs. You can then decide whether or not you wish to proceed. When the shipping is incorrect and we need to contact you no monies will be deducted from your credit card until you have instructed us that you wish to proceed.
We are unable to send some perishable and fragile goods abroad and will advise you on any changes before processing your order.
However we ship your goods, someone should be available to sign for receipt of the goods at the delivery address between 9am and 5pm. Work address should be used for delivery if in doubt.
USA and Parcelforce Standard
USA shipping covers the U.S.A. Canada and Australia. The CART will calculate the cost of shipping. However, the CART does not always correctly calculate the shipping costs of some large and heavy items to destinations outside the U.K. When this happens we will email you and advise you of the correct shipping costs. You can then decide whether or not you wish to proceed. When the shipping is incorrect and we need to contact you no monies will be deducted from your credit card until you have instructed us that you wish to proceed.
We are unable to send some perishable and fragile goods abroad and will advise you on any changes before processing your order.
However we ship your goods, someone should be available to sign for receipt of the goods at the delivery address between 9am and 5pm. Work address should be used for delivery if in doubt.
The Company will use its best endeavours to ensure timely delivery of all orders, but time of delivery will not be capable of being made of the essence of the contract as actual delivery to the Customer will be by independent carrier and outside the direct control of the Company.
We cannot accept responsibility for incorrect deliveries due to an incorrect postcode or address details being submitted with the order, or in instances where there is no contact number provided, or we cannot contact you on the number provided. In such circumstances no refunds can be offered in the event on non-delivery.
No liabilty will be accepted for failure of goods to arrive due to mis-directed parcels or problems with access to delivery address. Rainbow Sugarcraft accepts no responsibility for losses incurred by failure of goods to arrive. Any damaged goods received should be indicated when signed for, if in doubt sign UNCHECKED. Always ensure you have the number of packages you sign for.
