Rainbow Sugarcraft supply the United Kingdom, Europe and America. However, where you live will affect how quickly you receive your goods and how much it may cost. To make our shipping policy clearer we have U.K., Europe and U.S.A. shipping on the Shopping CART which should apply the correct shipping charge for the weight and cost of your purchases. However, in the case of U.S.A. some heavy items may be more expensive than indicated in the shopping cart. Should this be the case we will email you on receipt of your order and confirm the correct carriage charge to see if you still which us to process your order.
UK Royal Mail
UK shipping covers all of the UK Mainland. The CART will automatically calculate the cost of shipping. However we ship your goods, someone should be available to sign for receipt of the goods at the delivery address between 9am and 5pm. Work address should be used for delivery if in doubt.
EUROPE Royal Mail and Parcelforce Standard
EUROPE shipping covers Europe. The CART will not automatically calculate the cost of shipping. Please email us with details of your order and we will advise you of shipping charges. However we ship your goods, someone should be available to sign for receipt of the goods at the delivery address between 9am and 5pm. Work address should be used for delivery if in doubt.
USA Royal Mail and Parcelforce Standard
USA shipping covers the U.S.A. The CART will not calculate the cost of shipping. Please email us with details of your order and we will advise you of shipping charges. However we ship your goods, someone should be available to sign for receipt of the goods at the delivery address between 9am and 5pm. Work address should be used for delivery if in doubt.
Delivery of products ordered from stock will normally be made within seven working days within with U.K. Engraved items normally take14 days from date of order for U.K. delivery. Carriage costs will be charged at cost as indicated on the order.
The Company will use its best endeavours to ensure timely delivery of all orders, but time of delivery will not be capable of being made of the essence of the contract as actual delivery to the Customer will be by independent carrier and outside the direct control of the Company.
No liabilty will be accepted for failure of goods to arrive due to mis-directed parcels or problems with access to delivery address. Rainbow Sugarcraft accepts no responsibility for losses incurred by failure of goods to arrive. Any damaged goods received should be indicated when signed for, if in doubt sign UNCHECKED. Always ensure you have the number of packages you sign for.